Refund Policy
This Refund Policy explains refund eligibility, processing, and contact details for TickFlow paid subscriptions and related services.
Last updated: February 20, 2026
Refund Eligibility
You may request a refund within 7 days after payment for duplicate charges, inability to access a purchased service, accidental purchases, or where required by applicable law.
Usually Non-refundable Cases
Refunds are usually not available for subscription periods that have been substantially used, requests outside the stated window, account restrictions caused by Terms violations, or services already delivered as agreed.
How to Request a Refund
Email optimus_primus@163.com with your account email, order information, payment time, and refund reason. We usually respond within 5 business days after receiving complete information.
Refund Method
Eligible refunds will be returned to the original payment method. Actual arrival time depends on the payment platform, card issuer, or bank.
Refund Contact
For refund questions, contact optimus_primus@163.com. Our physical address is Guangzhou, Guangdong, China.
